• ChroniclesOfLifestonia@gmail.com
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Support

Lifestonia Support

Get help, find answers, and connect with our team
  • support@lifestonia.com
  • We typically respond within 24-48 hours
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QUICK NAVIGATION

Getting Started

How do I create an account?

1. Download Lifestonia from the App Store
2. Open the app and tap “Sign Up”
3. Enter your email address and create a password or Sign in with Apple or Google
4. Verify your email address (check your inbox for verification link)
5. Complete your profile (username, avatar – optional)

Note: You must be at least 17 years old to create an account.

1. On the login screen, tap “Forgot Password?”
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Click the link and create a new password
5. Log in with your new password

Didn’t receive the email? Check your spam folder or contact support@lifestonia.com

Yes! Log in with the same account on any iOS device. Your progress, purchases, and pref-erences sync automatically.
Supported devices:
  • iPhone (iOS 15.0 or later)
  • iPad (iOS 15.0 or later)
  • iPod touch (iOS 15.0 or later)
WARNING: Deleting your account is permanent. You will lose access to:
  • Premium subscriptions (no refunds)
  • Purchased collectibles
  • Reading progress and bookmarks
  • Profile and user data
To delete your account:
1. Open the app and go to Settings
2. Scroll to Account section.
3. Tap “Delete Account”
4. Confirm deletion

Alternatively, email support@lifestonia.com with your account email and we’ll process the deletion within 7 days

Yes! Lifestonia is free to download with access to:

  • Main story content
  •  Select books & graphic novels/chapters
  • Character profiles
  •  Shop browsing
  •  Music previews and select songs
  •  Videos
  • Map
    Premium subscriptions unlock:
  • All exclusive stories
  • Full music catalog
  • Stoned Pirate Radio (coming soon)
  • Forum access (coming soon)
  •  Special badges and collectibles
  • Early shop access
  • Lore section in map

READING STORIES

How often are new stories released?
New stories are released every two weeks (bi-weekly).
Release Schedule:
  • Main story updates: Every other Tuesday (side stories may become main stories)
  • Side stories: Occasionally between main updates
  • Special releases: Announced via push notifications

    Enable notifications     in Settings to never miss a new story!
Free Stories:
  • Main storyline following Cell’s journey
  • Core narrative and key events
  • Always available to all users
    Premium Stories:
  • Bonus content and side stories
  • Character backstories
  • Alternative perspectives on events
  • Exclusive lore deep-dives

    Premium stories enhance the experience but aren    ’t required to follow Cell’s main jour–
    ney
Yes! Log in with the same account on any iOS device. Your progress, purchases, and pref-erences sync automatically.
Supported devices:
  • iPhone (iOS 15.0 or later)
  • iPad (iOS 15.0 or later)
  • iPod touch (iOS 15.0 or later)
Stories are organized chronologically in the Home feed.

Recommended Reading Order:
Start with the first story in the Home feed
Read stories in order as they appear
Side stories can be read anytime but are best enjoyed after related main stories

Looking for specific arcs or characters? Use the Characters section to see which stories
feature specific characters.

PREMIUM SUBSCRIPTIONS

What’s included in Premium All-Access?

Premium AllAccess($8.99/month or $99.99/year) includes:

  • All exclusive premium stories
  • Full music catalog (10+ tracks and growing)
  • Forum access (coming soon)
  • Stoned Pirate Radio live + archives (coming soon)
  • Direct messaging (coming soon)
  • Clickable sections on the map with lore information
  • Special profile badges
  • Early access to shop releases
  • Priority customer support
Tokens are modular subscriptions that unlock specific features if you don’t want full Premium.
Available Tokens:
  • Music Token ($35/year): Access all music releases
  • Stories Token ($45/year): All premium stories
  •  Shop Token ($30/year): Early access to merchandise drops. Access to premium re–leases
  • Radio Token ($35/year): Stoned Pirate Radio access (coming soon)
  • Video Token ($35/year): Access to all video releases
Comparison:
  • Buy all 5 tokens separately: ~$180/year
  • Premium All-Access: $99.99/year (saves you $80)

Best for: Users who only want specific features, not everything.

Subscriptions are managed through Apple, not within the app.

To cancel:
1. Open iPhone Settings
2. Tap your name at the top
3. Tap “Subscriptions”
4. Select Lifestonia
5. Tap “Cancel Subscription”
6. Confirm cancellation

Important:

  • You keep access until the end of your billing period
  • No refunds for unused time
  • You can resubscribe anytime
Refund Policy:
 
All subscription fees are non-refundable except:
  •  Within 48 hours of initial purchase if no content has been accessed
  • Where required by law
  • At our sole discretion in exceptional circumstances
To request a refund:
1. Go to [reportaproblem.apple.com] (http://reportaproblem.apple.com)
1. Sign in with your Apple ID
1. Find your Lifestonia subscription charge
1. Click “Report a Problem”
1. Select your reason and submit request

Apple reviews refund requests on a case-by-case basis.
Yes! You can upgrade or downgrade anytime.
 
Upgrading (e.g., Token → Premium All-Access):
  • New subscription starts immediately
  • Old subscription is automatically cancelled
    Downgrading (e.g., Premium → Token):
  • Keep current access until billing period ends
  • New subscription starts after current one expires
  • No refund for unused portion
Yes. All subscriptions auto-renew unless cancelled.
 
Renewal Details:
  • You’ll be charged 24 hours before the renewal date
  • Charged at the current subscription price (prices may change)
  • Renewal email sent to confirm
Cancel anytime before renewal to avoid being charged.
Not currently available. We’re working on gift subscriptions for a future update.
 
Workaround: You can purchase a physical or digital gift card from the Shop and let the
recipient use it toward Premium.

MUSIC

How do I access the music library?

Free Users:

  • Access to 5-8 preview tracks
  • Can listen to featured music
  • 30-second previews of premium tracks

Premium/Music Token Users:

  • Full access to entire catalog (10+ tracks)
  • New releases added monthly
  • Early access to SPR premieres (coming soon)

To access: Tap Explore tab at the bottom of the app. Tap music.

Yes! Premium and Music Token subscribers can download tracks.
 
To download:
1. Go to Music section
2. Find the track you want
3. Tap the download icon (cloud with arrow)
4. Track downloads to your device
 
Note: Downloaded music is only playable within the app (DRM protected).

Yes! Music continues playing when:

  • You switch to another app
  • You lock your screen
  • You use other phone functions

Controls available:

  • Lock screen player controls
  • Control Center integration
  • AirPods/Bluetooth controls
New music is added monthly.
 
Release Types:
  • Original singles
  • Original soundtracks to books and videos
  • Character theme tracks
  • Atmospheric/ambient pieces
  • Quadrant soundscapes

SPR Premieres (coming soon): New tracks premiere on Stoned Pirate Radio before be–
ing added to the Music library.

Not yet. Custom playlists are planned for the next update.
 
Currently available:
  • Pre-curated playlists
  • Shuffle mode for full catalog
  • Repeat track or playlist
All music is original compositions created specifically for Lifestonia.

Credits: Full artist credits available in the Music section under each track.
 
Use Outside App: Music is copyrighted and cannot be used outside the app without per–mission. Contact contact@lifestonia.com for licensing inquiries.

MAP & LORE

How do I use the map?

Map Features:

  • View all 7 quadrants of Lifestonia
  • See where stories take place
  • Understand city geography

Navigation:

  • Pinch to zoom in/out
  • Swipe to pan across the city
  • Tap markers for info (coming soon for premium subscribers)

3D Map (Coming Soon): A fully explorable 3D city is in development!

Lifestonia is divided into seven distinct regions:

1. Downtown: Business center, 87 housing projects, luxury hills
1. Eastside: Industrial terraced hillsides, 4 mega-projects, working-class communities
1. Westside: Industrial warehouses, prison complexes, fog-covered areas, poverty
1. Southwest: Maritime ports, transport hubs
1. South: International airport, cultural quarters, mixed development
1. Northeast: Elite universities, high-rise wealth, highest living standards
1. Southeast: Working-class communities

Each quadrant has unique culture, architecture, and gang dynamics.

In-App Resources:

  • Character Profiles: Background on key figures
  • Map Details: Geographic and cultural info
  • Books Section: “Unofficial Visit Part I”, “Big Man Now” and backstory books

External Resources:

  • Website: [www.lifestonia.com](https://www.lifestonia.com)
  • Social Media: @lifestonia (behind-the-scenes content)
The 87 housing projects (DH-1 through DH-87) are large public housing towers scattered throughout Downtown.
Key Details:
  • House approximately 850,000 residents
  • Controlled by various gangs (territorial conflicts)
  • Central to Cell’s story and many characters’ backgrounds
  • Each project has unique history and reputation
  • Many of Lifestonia’s best professional athletes hail from one of the DH projects
Featured Projects: DH-4, DH-33, DH-61, DH-87 appear prominently in stories.

COLLECTIBLES & SHOP

What are digital collectibles?

Digital collectibles are limited-edition virtual items including:

  • Character tokens
  • Event commemorations
  • Exclusive artwork
  • Participation badges

What they do:

  • Display on your profile
  • Unlock bonus content (stories, behind-the-scenes)
  • Show your status in the community
  • Can be traded in marketplace (coming soon)

Important: Collectibles are licensed, not sold. You don’t own the underlying intellectual
property.

To buy collectibles:
 
1. Go to Shop tab
2. Navigate to “Digital” section
3. Browse available items
4. Tap item to see details
5. Tap “Purchase”
6. Confirm via Apple Pay or saved payment method
 
Limited Availability: Many collectibles are released in limited quantities (e.g., only 500
available). Once sold out, they may not be available again.

Marketplace coming soon!

User-to-user trading will be available in a future update. The marketplace will allow:

  • Listing collectibles for trade
  • Browsing other users’ listings
  • Completing secure trades
  • $1.99 marketplace fee on transactions

No Real-World Value: Collectibles cannot be sold for cash or real money outside the app.

Participation tokens are earned through monthly micro-transaction events

How it works:
 
1. A story features a participation moment (e.g., “Buy Cell a drink”)
2. You pay a small amount ($0.99-$4.99)
3. Unlock an exclusive bonus story
4. Receive a collectible token
 
Collect all 12 in a year: Unlock a special “Year 1 Supporter” badge! This badge gains more and more access over the years
 
Optional: Participation is not required to enjoy main stories.
To order merch:

1. Go to Shop tab
2. Browse available items (apparel, posters, books, etc.)
3. Tap item to select size/options
4. Tap “Add to Cart”
5. Proceed to Checkout
6. Enter shipping address
7. Complete payment
Shipping:
  • US: 5-10 business days
  • International: 10-21 business days
  • Tracking provided via emai
Physical Merchandise:
 
Returns accepted within 30 days if:
  • Item is defective or damaged
  • Wrong item was shipped
  • Item is unused and in original packaging (for non-defective returns)

To initiate return: Email support@lifestonia.com with:

  • Order number
  • Photos of item/defect
  • Reason for return

Digital Products:
All digital sales (collectibles, e-books, music) are final and non-refundable.

Limited editions do not restock.
 
Once sold out, limited items are retired. This maintains their exclusivity and value.
 
However: We may release new limited editions with similar themes or designs in the fu–ture.

Stay Updated: Enable push notifications to be alerted when new limited drops become
available.

BILLING & PAYMENTS

What payment methods do you accept?

For Subscriptions & In-App Purchases:

  • Apple Pay
  • Credit/Debit cards (via Apple)

For Physical Merchandise:

  • Credit/Debit cards
  • Apple Pay
  • PayPal (if available)

All payments are processed securely through Apple and our payment partners. We do
not store your full payment information.

Email: support@lifestonia.com with:

  • Receipt/order number
  • Account email
  • Screenshot of charge

We’ll resolve within 24-48 hours.

Payment methods are managed through Apple, not within the app.

To update payment:
1. Open iPhone Settings
2. Tap your name at the top
3. Tap “Payment & Shipping”
4. Update credit card or add new payment method

Changes apply to all future App Store purchases, including Lifestonia subscriptions.

Subscriptions auto-renew by default unless cancelled before the renewal date.
 
To prevent future renewals:
1. Open iPhone Settings
2. Tap your name
3. Tap “Subscriptions”
4. Select Lifestonia
5. Tap “Cancel Subscription”

Note: Cancelling after renewal doesn’t refund that charge, but prevents future renewals.
Apple automatically emails receipts to your Apple ID email address.
 
To find receipts:
1. Check your email inbox for “Receipt from Apple”
1. Or visit [reportaproblem.apple.com](http://reportaproblem.apple.com)
2. Sign in with your Apple ID
3. View purchase history
 
Need a receipt resent? Contact Apple Support directly.
Common reasons for declined payments:
  • Insufficient funds
  • Expired credit card
  • Billing address mismatch
  • Bank fraud protection

To resolve:

  • Verify payment method is valid and has sufficient funds
  • Update payment method in Apple Settings
  • Contact your bank if fraud protection triggered
  • Try a different payment method

If issues persist, contact Apple Support for payment troubleshooting.

TECHNICAL ISSUES

App crashes when I open it.
Try these solutions in order:
 
1. Force close and reopen:
  • Swipe up from bottom (iPhone X+) or double-click Home button
  • Swipe Lifestonia app up to close
  • Reopen app
2. Restart your device:
  • Power off iPhone completely
  • Wait 30 seconds
  • Power back on
  • 3. Check for app updates:
  • Open App Store
  • Tap your profile icon (top right)
  • Scroll to Lifestonia
  • Tap“Update”if available

4. Check for iOS updates:

  • Settings → General → Software Update
  • Install if update available
5. Reinstall the app:
  • Delete Lifestonia app
  • Restart device
  • Reinstall from App Store
  • Log back in

Still crashing? Email contact@lifestonia.com with:

  • “Bugs” in the subject line
  • iPhone model
  • iOS version
  • App version
  • When crash occurs (on launch, during specific action, etc.)
Check your internet connection:
 
1. Ensure you’re connected to Wi-Fi or cellular data
2. Try loading a website in Safari to confirm internet works
3. Toggle Airplane Mode on/off
 
Try a different network:
  • Switch from Wi-Fi to cellular (or vice versa)
  • Try a different Wi-Fi network

Clear app cache:

1. Go to Settings → Lifestonia
2. Tap “Clear Cache”
3. Reopen app

Reinstall app as a last resort (see “App crashes” above).

Solutions:

1. Ensure iOS is updated to latest version
2. Close other apps running in background
3. Restart the app
4. Try playing video on Wi-Fi instead of cellular
5. Check device storage (low storage can cause playback issues)

Fullscreen mode issues:

  • Double-tap video to enter/exit fullscreen
  • Use fullscreen button (top right of player)
  • Swipe down to exit fullscreen
Forgot password:
 
1. Tap “Forgot Password?” on login screen
2. Enter your email
3. Check email for reset link
4. Create new password
 
“Incorrect email or password” error:
  • Double-check email address (typos common)
  • Ensure password is correct (case-sensitive)
  • Reset password if unsure
“Account locked” message:

Your account may be temporarily locked due to multiple failed login attempts or Terms
of Service violations
 
Email support@lifestonia.com to resolve.
Performance tips:
 
Close background apps: Swipe up and close unused apps
Restart device: Power off and back on
Free up storage:
  • Settings → General → iPhone Storage
  • Delete unused apps/photos
  • Aim for at least 1GB free space

Update iOS: Settings → General → Software Update
Update app: Check App Store for Lifestonia updates
Reduce motion: Settings → Accessibility → Motion → Reduce Motion (ON)

Battery optimization tips:

Close app when not in use: Don’t leave it running in background unnecessarily
Reduce screen brightness: Especially when reading stories
Disable background app refresh:
  • Settings → General → Background App Refresh
  • Turn off for Lifestonia (or all apps)
Download content for offline: Streaming uses more battery than playing cached con–tent
Enable Low Power Mode: Settings → Battery → Low Power Mode

Note: Video and music playback naturally consume more battery than reading text.
Progress is saved to your account and should sync across devices.

To restore:

Ensure you’re logged into the correct account
Check internet connection
Force close and reopen app
Go to Settings → Tap “Sync Account”
If progress is still missing:

Email support@lifestonia.com with:
  • Account email
  • What progress was lost
  • When you last saw the progress

We may be able to restore from backups.

Enable notifications:

1. Open iPhone Settings
2. Scroll to Lifestonia
3. Tap Notifications
4. Toggle “Allow Notifications” ON
5. Choose notification style (Banners, Sounds, Badges)

ACCOUNT & PRIVACY

Is my data safe?
Yes. We take privacy and security seriously.

What we do:
  • Use secure authentication systems
  • Never sell your personal information
  • Comply with privacy laws (GDPR, CCPA, etc.)

What we collect:

  • Account info (email, username)
  • Usage data (stories read, features used)
  • Device info (model, OS version)
  • Payment info (processed by Apple/third parties, not stored by us)

Read our full Privacy Policy at [www.lifestonia.com/privacy]
(https://www.lifestonia.com/privacy) for details.

Yes!

To change username:
 
1. Go to Profile
2. Tap “Edit Profile”
3. Change username
4. Tap “Save”
 
Restrictions:
  • Must be unique (not taken by another user)
  • 3-20 characters
  • Letters, numbers, underscores only
  • No offensive or inappropriate names

To update email:

1. Go to Profile → Settings
2. Tap “Account”
3. Tap “Email Address”
4. Enter new email
5. Verify new email (check inbox for confirmation link)

Important: Use your new email for future logins.

Currently, all profiles are public (visible to other users in forums and community fea–tures).
 
What’s visible:
  • Username
  • Avatar
  • Badges and collectibles (if you choose to display)
  • Forum posts and activity

What’s private:

  • Email address
  • Payment information
  • Reading history
  • Private messages (when feature launches)

Privacy settings coming: Future updates will allow more control over profile visibility.

Blocking (coming with forum launch):
 
1. Go to the user’s profile
2. Tap the menu icon (three dots)
3. Tap “Block User”
4. Confirm
 
What blocking does:
  • You won’t see their posts or messages
  • They can’t send you direct messages
  • They won’t see your forum posts (you’re hidden from them)

To unblock: Go to Settings → Blocked Users → Tap “Unblock”

When you delete your account:
  • Account and personal info permanently deleted within 7-30 days
  • Forum posts may remain but will show “[Deleted User]” as author
  • Purchase history retained for legal/tax purposes (not linked to your identity)
  • Some data retained in anonymized form for analytics

What you lose:

  • Access to premium subscription (no refunds)
  • All purchased collectibles
  • Reading progress and bookmarks
  • Profile, badges, and reputation

This action is permanent and cannot be undone.

COMMUNITY & SAFETY (COMING SOON)

How do I access the forum?
Forum access requires:
  • Premium All-Access subscription, OR
  • Community Pass token, OR
  • High engagement status (earned through app activity)

Forum launch: Expected in 3–6 months. Premium subscribers will be notified first.

Our Community Guidelines require:
  • Respect for all users
  • No harassment, hate speech, or bullying
  • No spam or self-promotion
  • Stay on topic in forum sections
  • No illegal content
  • Constructive criticism only

Violations result in: Warnings → Temporary bans → Permanent bans

To report forum posts or users:

1. Tap the menu icon (three dots) on the post/profile
2. Tap “Report”
3. Select reason (harassment, spam, hate speech, etc.)
4. Provide details (optional)
5. Submit report

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